VillaCortine

Hello. I would like to share my feedback about our stay at this hotel. We spent only one night here, and we genuinely enjoyed almost everything. The room was extremely comfortable, the atmosphere was fantastic, and overall our experience was wonderful. I especially want to highlight the breakfast service. We have never experienced anything like this before — the level of attention, kindness, and professionalism in the morning was absolutely exceptional. If possible, please convey our gratitude to everyone working at breakfast; their service exceeded all expectations. However, there was one negative moment that significantly affected our stay. In the evening, when we went to sleep, we could clearly hear loud music coming from the bar area. It was so loud that even turning on the TV did not help to cover the sound. We were traveling as a family — two adults and one child — and it was genuinely difficult to fall asleep. When my husband went to the reception to politely ask if the music could be turned down, the man at the desk (an older gentleman) responded in a surprisingly rude and dismissive manner, saying: “We are a five-star hotel, and we must have music playing.” We honestly did not expect such a tone. My husband had to insist more firmly and remind him that guests in a five-star hotel should be able to sleep. A while later, the music was indeed turned down. I want to note that the lobby was almost empty at that moment, so it is unclear for whom the loud music was playing in the first place. This is an important detail I would like the hotel to take into account. Apart from this issue, the property is beautiful — spacious grounds, places to walk, and lovely views. Overall, I would still recommend the hotel, as it has many strong sides. With just a small improvement in evening noise management and guest communication at reception, the experience would be flawless.