Margaritaville Island Reserve RivieraCancún

All Margaritaville Resorts are NOT equal! We stayed at the Cancun Adults Only in 2025 and it was far superior to this one (family Cancun), which we stayed at in Feb 2026. We got in late the first night due to travel delays and only had 20 minutes to grab a bite at the non-reservation restaurant. The service was almost non-existent then and for the next couple of days. It improved once the waitstaff recognized us (and we were tipping). The food was mediocre at best (though the 2 reservation-only restaurant quality was better). The main eatery is open-air so there were always birds flying through, landing on tables, chairs, and the worst on overhead lighting, pooping into food, etc. Pool lounge chairs were grabbed up first thing in the morning by other guests and "held" as theirs by towels, books, etc, even though many weren't occupied for most of the day. Never enough pool towels available, had to ask for them and wait many times. The central bar always had music blaring, which could be heard throughout the resort ..no place to get away from it. And the bartenders didn't know how to make several drinks that I asked for ( the ones I did have from their menu were like Kool-aid). One redeeming factor was the concierge butlers we were assigned: Joel and Alberto. ( we upgraded to get them) They were both superb and looked after us extremely well, going above and beyond to make sure we were satisfied ( the Balinese beds on the beach were fabulous). Fatima was also excellent at keeping our room clean and tidy. The room was spacious (again an upgrade) however there is no handle on the outside of the balcony door so we always had to leave it slightly ajar when we were out there. (Further note: Not to do with Margaritaville, but if you purchase a liquid at Cancun airport duty free, make sure they vacuum seal your bag if your flight is not direct - USA customs in Dallas confiscated my vanilla as the bag only had a zip tie on it and I had a connecting flight. )