Contessina Suites andSpa

Exceptional Stay - Wonderful Staff, Service, Food, and a Beautiful Hotel! (Highly Recommended) From the moment we arrived, we knew it was going to be a very nice day. The hotel itself is modern and spotlessly clean throughout. Our room was very nice and clean too, but what truly set this place apart was the staff—they were absolutely exceptional. ​Outstanding Service and Cuisine ​The hotel team was very helpful and accommodating, making us feel looked after without ever being intrusive. They weren't "in your face," but they were always just there if you ever needed them. ​The restaurant staff deserves special mention. Asid, Nikoleta, Alex (aka John😉), Amos, and the others were absolutely brilliant! The Chef was also absolutely amazing, and the smells coming from the meals were out of this world. We thoroughly enjoyed our à la carte experience in the evenings. ​We could not thank the restaurant staff and the reception staff enough for their kindness. It was really nice to be waited on when we were sitting around the pool, as the staff would thoughtfully bring us some fruit and drinks. ​The Only Downfall: The External Spa ​The only downfall was the spa, which is run by an external company. ​First, despite being told we could have a free swim in the indoor pool and a sauna session once a day (which we booked only once through the hotel reception to be fair to other guests), it was very disappointing when we arrived to find they had not honoured our booking and had booked someone else in our place. We were then told we should book directly with them if we wanted to use the indoor pool and sauna as they would overwrite any bookings made by the reception. You'd think they would honour bookings made by the hotel that provides the facilities for them to run their business! ​Second, we found the spa's marketing tactics over the top and disruptive. They were ringing around each room several times a day trying to get bookings. While we sat by the main pool, you could hear the ringtone coming from each room one by one—even other guests laughed at it at one point. We know people are trying to find business, but we found it not very considerate and definitely not allowing you to relax, especially if someone was unwell or trying to have a nap on their room. ​Despite the frustrating spa experience, we would definitely recommend the hotel—it was brilliant! The hotel is a fantastic, clean, and modern property. We could not thank the rest of the hotel team enough for such a wonderful stay.