Bio Beach BoutiqueHotel

We stayed at Bio Beach Boutique Hotel in Rethymno some time ago, but the experience has stayed with us because of a few serious issues. The hotel itself is beautiful and well-located, and most of the staff were incredibly kind and professional. The bartender in particular was always friendly, welcoming, and one of the highlights of our stay. However, several moments during our stay left us uncomfortable and disappointed, especially given the price of around €3,000 for one week. One evening around 6:30 PM, we were taking a nap after a long hike. Someone began knocking, but before we had time to get dressed or respond, they unlocked the door and came into our room. I was half-asleep and only wearing a T-shirt and underwear when a man walked in, saying he was there to check the jacuzzi. We had not been informed that anyone would be entering the room, and there was no call or message from the front desk beforehand. This was a serious violation of our privacy. I cannot imagine how terrifying it would have felt if my husband had not been there and I had woken up alone to a stranger in the room. Another issue was the elevator, which jolted extremely hard while we were using it. It felt for a moment like the cable had snapped. When we informed reception, they casually said it happens sometimes. We later learned that other guests had also experienced this. If a safety issue like this is known, guests should be warned at check-in. We also felt uncomfortable with how staff responded to us using the Do Not Disturb setting. We are night owls and often used the jacuzzi at night, then slept in. Since we were only there for a week, we didn’t need daily cleaning. Still, we felt judged by the staff for our sleeping habits, even though using the privacy setting is part of what the hotel offers. The hotel has a lot of potential, and the friendly staff made many parts of the stay enjoyable. But the lack of communication around room access, safety concerns, and respecting guest boundaries left a lasting negative impression. These issues should not happen at a hotel in this price range.