I just wanted to express my sincere thanks for the wonderful stay I had on the 16th–23rd September. Having quite severe mobility issues, and although the hotel is not really wheelchair friendly, it was truly unforgettable due to the exceptional service and hospitality provided to me by the entire team.
Everyone I encountered was so warm, friendly, and accommodating. I especially would like to thank Octavian, the manager, who went to extraordinary lengths to make my stay as comfortable and as pleasant as possible. A big, massive thank you to Margarita on reception, whose kindness in helping to organize an emergency trip to the town went above and beyond.
Lastly, I want to thank the animation team for the fantastic entertainment they provided. A special thank you goes to Mollie, Eliska, and Johanna. You three were the highlight of the stay; your energy, talent, and enthusiasm were infectious. You always went above and beyond, making sure I was okay and having a good time, always making the time to stop by for a chat, and always making sure to make me feel included in all the activities. All your hard work and positive attitudes truly have made a difference to my holiday, especially on karaoke night!!!
Thank you again for all the great memories!
Kev, the Wheelchair Karaoke King 👑👨🏻🦽😂
P.s, if anyone has a video of the karaoke night I'd love it!
6 months ago
We have travelled extensively around the world and stayed in many hotels of different standards, but in our opinion this was the most disappointing experience we have had — and it certainly did not meet what we would reasonably expect from a hotel advertised as 5 stars.
Before arrival, we phoned the hotel to ask about the possibility of early check-in. We were told that we could only request this upon arrival. When we arrived at around 4:00 AM, we were not given a room until 11:00 AM and, as a result, we had to rest on the sofas in the lobby. From our perspective, this did not reflect the service level of a 5-star property.
During the stay, we personally experienced several issues:
The food, in our view, was tasteless and offered very little variety. At breakfast, we even found eggshells in one of the meals.
The towels we received were ripped, and the bathroom fixtures appeared heavily marked with limescale.
The television in our room was not working. A staff member attempted to repair it but was unable to resolve the issue.
When I tried to take a small plate of sweets to the room, I was stopped by a waiter in a way that I personally found rude.
In general, we felt that the staff did not show much care for guests. One staff member even told us that management was aware of these issues but did not act on them.
At the end of our stay, we requested a late check-out because our flight was at 23:00. We waited several hours for an answer and were eventually refused. The only option suggested was to use the toilets to change before the flight, which, in our opinion, did not respect basic comfort and dignity.
Overall, based on our experience, this hotel did not meet the standards we associate with a 5-star establishment, and for these reasons, we would not recommend it to other travellers.
6 months ago
A pretty good place for a family vacation in Greece. The rooms are spacious and clean; I had a two-room cottage, not the hotel section. Daily cleaning was very efficient. The food was extensive and, above all, delicious. Pancakes are available by the pool, as well as other buffet dishes, including delicious pita bread. The hotel's location right by the sea adds to its charm and allows for a morning jog in excellent conditions. The outdoor gym is a bit worn out, but you can still get in a workout in the morning. The service was very friendly and efficient. The only thing you can smile about is getting on the balcony for a meal. A big plus is the entertainment team; they were great with both children and adults. The pools are also good, especially for children, and even in August, they weren't crowded at all. There's a waterslide for fun. The only drawback is the constant toleration of sunbeds being occupied the day before; this kind of attitude is a real plague.
7 months ago
