Overall, we had a lovely vacation — the location is beautiful, the pool area is fantastic, the animation team is great fun, and the pool staff are truly wonderful.
That said, there are a few areas where the hotel could definitely improve, especially considering its high ranking and 5-star status.
Food:
Unfortunately, the food did not meet our expectations for a 5-star hotel. My wife is vegan, and before our arrival we called to confirm that vegan options would be available. We were assured that the chef and restaurant manager would provide suitable alternatives. In practice, however, there were almost no vegan options, and despite several conversations and promises to help (we stayed for 8 days), nothing was really done.
When we mentioned this at reception, the response was: “You chose the wrong hotel according to your expectations.” I don’t believe vegan food should be considered a special or high expectation in 2025 — especially at a 5-star property.
Additionally, a few dishes were labeled as “vegan” even though they contained cheese or eggs. When we pointed this out, the manager simply said, “Oh, weird,” and walked away without fixing it. This could be dangerous for guests with allergies, not just frustrating for vegans.
Rooms:
The swim-up rooms were quite old, not very clean, and clearly in need of better maintenance. When we moved to one of the newer rooms, it was much smaller but felt cleaner and more welcoming.
In summary, we really enjoyed the pool and the nearby beach, and we made the best of our time because we wanted to focus on having fun. But we do hope the hotel management takes these comments seriously — with some improvements, this place could truly live up to its potential.
4 months ago
We have spent in this hotel 2 weeks and I can say that it does not deserve 5 stars at all.
Pros:
- Excellent staff who did their best to resolve all issues (changed our rooms, resolved some issues with inconsistency of our order in TUI), great barmen (best regards to Mika and George), every single person is smiling and very helpful. We really appreciate that!
- Good quality of the food
- Family friendly
- Beautiful lagoon, sea is always wam and calm
- Location of the hotel is good: plenty of shops/restaurants nearby, also manageable to get to Rodos/Lindos quite quickly either by bus or car
- Car rent: you can get a car in the hotel on affordable price
Cons:
- Our family had 2 rooms: swim up and with sea view. The quality of the rooms is so different that it is even not comparable. Swim up rooms is super old, with bad quality of cleaning (one week of two), dark corridor, water in the pool is very cold. While sea-view is completely opposite - brand new and good service. I don't understand why we pay similar money but got different level of the service
- Beach: to this hotel belong only 10 pair of sunbeds, so you need to get up really early to pick yours, also beach is very dirty
- Main restaurant is so noisy that you barely can hear each other. The only option is seat down outside where could be quite hot
6 months ago
The hotel itself is very nice great for families and friends who want to have a summer vacation. The service was excellent; all of the staff members were very nice and polite, and any service needed came quickly and efficiently. The room was very nice with no issues. The bed was very comfortable and clean, and I had a great sleep. There’s a TV and everything I needed. I liked the room a lot.
The location is beautiful there is a beach right next to the hotel, as well as many small shops, bars, and restaurants, which are great for going out at night. However, it is a 25–30 minute drive to the city itself, so a shopping day will need to be planned ahead.
The games were not free, which was a shame. For example, the billiard table costs money, and you don’t get any free balls or equipment needed for the sports.
The food was really bad. First of all, the kitchen wasn’t that big, so you never got that many options. On top of that, the food itself didn’t taste good. There were several times when we needed to go to a restaurant after dinner because we didn’t eat anything it was just too bad. There was barely any protein for the kids, and a lot of the food repeated itself.
Although there was a free bar with great drinks at the pool bar and ice cream for the kids, in conclusion, the hotel itself was great, but the food and paid sports games were not what we expected, and they left a bad impression on me personally.
7 months ago
