HotelMamela

I stayed at Hotel Mamela in July 2025 for my 50th birthday, expecting a special and memorable experience for my family. Unfortunately, it turned out to be one of the most disappointing hotel stays I’ve ever had despite spending nearly €10,000 there for the week. The room was not properly cleaned on arrival, there was a used shower cap hanging in the bathroom, the sink was blocked and emitted a foul smell, and we had to repeatedly ask for basic essentials such as toilet paper, soap, and bathrobes. The water pressure in the shower was so poor that it only worked properly on a few days of our stay. Despite raising these issues several times, management offered little help, no gesture, no apology, nothing. To make matters worse, the hotel incorrectly charged me for an “extra person” even though there was absolutely no additional guest staying in the room. I raised this issue and was assured it would be corrected, but it never was. After many emails, the hotel finally apologized and promised a €600 refund as a goodwill gesture. I provided all requested bank details immediately, yet months later, no refund has ever been paid. For a property positioning itself as a luxury hotel, this level of service and lack of accountability is unacceptable. It’s not just about the money; it’s about integrity, honesty, and respect for guests. I would strongly advise others to think twice before booking here. There are many other hotels in Capri that truly understand what hospitality means, sadly, this is not one of them.