ClubeAlbufeira

We are truly disappointed with this hotel. At first, it seemed promising, but our experience quickly turned negative. Our room was not cleaned on several days, even after repeatedly asking at reception. Every day we had to go there at least twice to request fresh towels and toilet paper — and almost every time we were met with unfriendly attitudes. It’s unacceptable to have to beg for basic necessities in a supposed 4-star hotel. There were never any towels available at the pool, and the staff’s response was simply, “Not my problem.” We have never experienced such poor service before. On top of that, we were served a spoiled tomato in the restaurant — a serious hygiene and quality issue. The mattresses are terrible — you can feel the metal springs through them, and sleeping on the floor would honestly have been more comfortable. Restful sleep was impossible. The hotel itself might have potential, but with such poor service, lack of cleanliness, disrespectful staff, and awful beds, it is nowhere near a 4-star standard. Unfortunately, we can only give one star. Very disappointing and definitely not recommended.