The Excelsior Thessaloniki, Small Luxury Hotels of theWorld

I’d like to share my impressions of this hotel. To begin with, the rooms are nothing special, but the most unpleasant aspect is that the bathroom and toilet are separate. The room we stayed in had an extremely small bathroom space—so minimal that it could hardly be called a proper bathroom. It was essentially a tiny shower cabin area that remained constantly wet and drained very poorly. When I went back in to shower again later, the floor was still damp, almost like standing in a puddle. Another issue that negatively affected our stay occurred when we asked the reception to call a taxi for us so we could go to a store in Thessaloniki. They arranged the taxi, we completed the trip, and upon returning, the meter showed 24 euros. We paid with a 50-euro note, but the driver refused to give us any change. When we reported this to the hotel, they contacted the taxi company but were unable to provide any clear explanation, only saying they would “look into it.” Finally, at check-out we were informed that we had to pay for parking for both nights of our stay, despite never being told about this in advance. We were charged 35 euros per night for parking. On the first night, our car wasn’t even in a designated parking area—it was simply parked on the street in front of the hotel—yet we were still charged for two nights. Additionally, a 5-euro tourist fee was added, which we had never been informed about beforehand. Overall, the experience was extremely unpleasant, mainly due to poor communication and unexpected charges. I wouldn’t recommend this hotel.