PalazzoDoglio

I visited the hotel with my wife and our two children and stayed from 17th to 21st February. We chose this hotel for our winter holidays, looking forward to a relaxing stay while exploring Sardinia, as we planned to spend most days travelling around the island. Our first night was perfect; however, on the second morning we were woken at 8:30am by very loud construction noise, including hammering and drilling. This woke my entire family and made my younger children cry. I did not raise a complaint immediately as I assumed it would only happen once. Unfortunately, the same situation happened again the following morning at 8:30am with extremely loud noise. My wife and children were very disturbed, especially as we had not been informed in advance that construction works would be taking place. I reported the issue to the Front Office team that morning. They kindly offered to move us to another room; however, as it was our last night and we were leaving early the next day, changing rooms at that stage was not convenient for us. We had intentionally not booked breakfast included because we wanted to rest and sleep longer after spending our days travelling around the island. The repeated noise significantly affected our ability to relax and enjoy our stay. At check-out, the gentleman at the Front Office apologised and mentioned that the bill would be adjusted. However, only a €30 discount was applied. Considering the inconvenience caused and the standard expected from a five-star hotel with such a strong reputation, my family and I left feeling very disappointed with how our concerns were handled. I was also surprised by the lack of empathy. After explaining that my family had their rest disturbed on two of the four days of our stay, there was not even a small gesture such as a card or an amenity to acknowledge the situation. The hotel itself is beautiful; however, the customer service was unfortunately one of the worst experiences I have had in a five-star hotel. I also sent an email expressing my dissatisfaction after the stay but never received a response. I would like to highlight that the housekeeping team was fantastic and very professional throughout our stay.