MasseriaZanzara

We stayed at this beautiful property during the off season in November and were excited for a relaxing stay at an agriturismo with a restaurant serving local food and a wine bar where we might enjoy an aperitivo and local wines. We arrived and found the property and room beautiful, but unfortunately we had several issues. The breakfast was very disappointing compared to the many similar properties we had stayed at throughout Italy, and only after arriving were we informed that the restaurant and wine bar would be closed for the duration of our stay, so this property did not provide an agriturismo experience. With everything closed and staff rarely onsite, it seemed sad and abandoned and unlike the experience the website advertised. We had no more than 5 minutes of hot water per day in the shower during the cooler season, and when we addressed these issues with staff, they consistently made us feel like we were a burden to them and it was the holiday period, apologizing but offering little help to resolve any issues. The hospitality was very poor and felt unwelcoming, and the staff told us that they had informed us of these closures which they had not, and eventually they became dismissive of us. We expected a rustic and romantic experience and while the room and property were beautiful, I cannot recommend staying here. I strongly recommend that this property not accept bookings if they cannot provide all services and amenities as described, or communicate the closures and lack of staff and services.