Hotel Villa Carlotta

Mitchell F Keil

Stay away from this hotel. The listing states it is a 4 star hotel. It is barely a 3 star. we have stayed at many hotels in Italy and Europe and this must be the worst one we have ever visited. To begin with, the staff doesn't wear name tags and dresses as if they are on the street. Torn jeans and t shirts. There is NO WIFI or INTERNET. This is not an exaggeration. Unless you have a phone plan you are out of luck. THERE IS NO HOT WATER, PERIOD. Stayed 2 nights and never had any hot water. Had the engineer and others attempt to make it at least warm and all they did was shrug. The beds were cement hard, queen sheets fitted to pushed together twins to make an unstable king. The breakfast was meager with no staff monitoring whether anything needed replenishment. Things not eaten on our first day showed up on the seond day. Still not kept cool with ice or any other method of keeping things cool. On the surface, this hotel appears to be a 4 star hotel with a beautiful swimming pool and other amenities, but this is deceptive. Underneath, it is worn and needs much upgrading to be even a 3 star. How anyone could give this anything but a 1 star is beyond us unless they are travellers who aren't very discerning or are unwillig to look beneath the surface. But how could anyone ignore no hot water and no internet. our suite had a gorgeous jaccuzi, which, again, was impossible to use because NO HOT WATER. Book a stay anywhere but here. Even a motel 6 has hot water.

5 months ago

Priscilla Debattista

We recently stayed at your hotel for two days and overall enjoyed our time, especially the breakfast on the first morning. Unfortunately, on our last morning monday 18th august, our experience was very disappointing. The breakfast that was served appeared to consist of leftovers the bread was already toasted (I prefer fresh bread), and the ham had turned grey in color. When we raised our concern, the waitress insisted that the food was fresh, but it clearly did not seem so. When we asked if we could at least have a fresh sandwich, she told us there were none available. At checkout, the receptionist again insisted the food was fresh, but no apology was offered, and we were charged in full for a breakfast we did not eat To say the all truth the gentleman that was on shift on sat and sunday was so helpful,but the reception that was on duty keep shaking her head instead trying to solve the problem and was busy preparing the bill for us😡

7 months ago

Sally A

Mystified how this hotel is 4 star. Rooms tired, basic and unloved. Cupboard broken, light casing broken in bathroom. Toilet seat loose and very yellow. Internet constantly dropping out. Breakfast sub standard. Cheap cereals and plastic cups for juices. Also attached restaurant is a Steak house-why not have a cuisine that caters for everyone’s tastes 🤷🏼‍♀️

a year ago