HôtelMademoiselle

We made this booking at 5pm for the same night . After the booking they sent us a message in which they declare there were one cat and one dog in the facility. My husband has a severe allergy to cats so as soon as we discovered we call them to cancel Less than two hours after the booking . The owner was extremely rude since e the beginning and state that the booking was not refundable !! Also if we explained the medical reasons and claimed that it was passed less than two hours from the booking so it was clear that the room was not requested they didn’t give us any refund saying that it was written in the page . Even the booking staff could not find that phrase at a glance , it was written at the very bottom where none looks We decided to go anyway since we paid and when we arrived the owner pretend nothing was going on , and moreover very rudely insult us after we were upset for his behavior . It was the worst experience ever . Also when we arrive in the room it was poor dirty and ruined as pics can show With a hole in the ceiling and no shower as stated . But the best was … to find earplugs in the room and then we understood why ! An unbearable noise came from the street , even drums , impossible to sleep . We left soon and had to book another place . Remark : even booking did nothing to help with this refund . We are genius level 3 and we are so disappointed that won’t use booking.com again , in this case refund was due and a right of a customer .