Grand HyattGoa

Thirty minutes into my stay at Grand Hyatt Goa, and unfortunately the experience has already started on a disappointing note. A week before arrival, I specifically booked and paid for a Twin Bed Room with a Pool View. The reservation was made well in advance, so there should have been absolutely no ambiguity about my requirements. A couple of days before check-in, the hotel called to remind me that the official check-in time was 3:00 PM. Fair enough. I respected that and arrived at exactly 3:00 PM. What I did not expect was to wait another 25 minutes for my room to be allocated. Even more surprising was being told that I had booked a King Bed Room, which is simply incorrect. The room type was one of the key reasons for making the reservation in advance. As a guest, it is frustrating to have to explain and defend your own booking details during check-in. The overall process felt disorganized and lacking attention to detail. There was no sense of ownership of the issue and no confidence that the reservation preferences which had been booked and paid for were actually understood. This visit is particularly important because I am here with my son to celebrate his birthday. I was not expecting upgrades, complimentary benefits, or special treatment. I simply expected the hotel to honour the reservation that was made and provide a smooth arrival experience. For a property positioned as one of Goa’s leading luxury hotels, having the correct room ready at the published check-in time should be the minimum standard, not an achievement. Hopefully the remainder of the stay improves, but based purely on the arrival and check-in experience, the first impression has been far from what one would expect from the Hyatt brand.