Grand Hotel Piazza Borsa

Parry Hughes-Morgan

It's a lovely vintage hotel in a good location. The traditional service (waiters all dressed up) and quality of coffee at breakfast were particularly apprecaited. Front desk service was also good. The closing roof over the courtyard and a few other bits showed signs of wear and tear but it's a special place. We paid over the top but that was our lack of research and the time of year.

5 months ago

Константин Узкий

The hotel is good, but when checking out they tried to cheat me and charge more money for using the minibar, the city tax, and the bar. They asked for €236. In fact, I knew it should have been less than €100. When I asked for a receipt, the man at the reception hesitated and said, “Oh, it’s a system error, I’ll give you different data now.” He gave me different figures — it was only €63. I ended up paying that amount, but even then, not on the first attempt. Here’s how their scheme works: apparently, especially at night when you check out, they try to scam people. They have several card terminals. One of them is fake — it always shows that the card is declined. So when he asked for €236, if I had tried to pay by card, he would have given me that fake terminal, it wouldn’t work, and I would have had to pay in cash. Then he would put only €63 into the register and keep the rest for himself. That’s how the reception staff at this hotel operates. And they scam people like this in many places in Sicily. I personally have encountered this twice already. One time it happened in a bar or restaurant. So be cautious when they tell you the amount to pay at this hotel.

5 months ago

Ann S

Went there for our Anniversary dinner. While the service was beyond excellent, my swordfish was very fishy tasting so I know it had been sitting around a while. My husband got the braciole and it was tough. Other options were very good. We stopped one evening to sit by the fountain for cocktails. Again, great service.

6 months ago