TRS Yucatan Hotel - OnlyAdults

This was my 2nd stay at the TRS Yucatan and I have to say the stay was amazing a 2nd time. This resort gets it when it comes to ensuring the customer is happy, they consistently check on you to ensure you are happy. I have to give the entire staff their kudos, they go above and beyond to make your stay memorable. I would be remised if I did not mention the wonderful employees who made my stay worthwhile. I stayed in Villa 63 and my butler were Jessica and Jose. They were extremely helpful and provided excellent advice on the restaurants to dine at for dinner. They also ensured my hotel room was up to my satisfaction, also I was consistently informed of the daily current events which was very pleasing. Also thank you to the wonderful guest room attendants who cleaned our room daily. I wished I had their names but they did a excellent job maintaining Room 6304. Now on to the staff Jose the bartender and Diana the waitress in the main lobby morning shift provided excellent customer service and they always checked on me and my entire party. After a day or 2 i enjoyed coming to the main lobby and being waited on them. Top notch service!! I had breakfast each morning at the Capricho restaurant and every morning the service was spectacular. Lauren was the hostess who always seated us she was always pleasant and had a smile on her face I appreciated her offering hand sanitizer before each meal. My waiters Romauldo, Paulina, Flauvio, and Daniel were excellent waiters who were very knowledgeable of the menu and provided excellent meal recommendations. I also have to thank Daniel Juarez the manager daily he would come by my table to ensure that i was happy and comfortable. I appreciate him one morning my glass and he recommended I have a drink and that brief encounter left a memorable thought of him. Their was only one issue that made me uncomfortable. I stayed their for the Super Bowl and could not understand how I was being asked to pay up to $200 to watch the SB that part made me very unhappy. People spend a lot of money to come to fine establishment and to be asked to pay that was disrespectful. I just needed to voice my opinion on that matter. If I ever come back during Super Bowl time again I hope that situation does not occur again. Maria and Marcos at the Infinity Pool provided great service at the bar during lunch. They were wonderful employees. For dinner the only name I can recall is Jose from El Gauchos for dinner he was a fabulous waiter who also provided great service. I have to give major kudos to all of your cart drivers whenever requested they were their and the thing that I loved the most is they knew exactly the villa i was staying in without even telling them that left a wonderful impression. However my favorite cart driver was Uriel. Each time i informed him of my plans he was their at the time requested and ensured we arrived on time. Thank you URIEL!!!!! In closing thank you to the wonderful staff including those employees who go unnoticed like the front desk, and the employees who consistently ensured the lobby restrooms were cleaned and met expectations. That was impressive. My 5 favorite employees on this trip were Uriel the cart driver, Jose my butler, Jose and Diana in the main lobby at the bar and Daniel Juarez like all I hope these fine employees get recognized. Thank you again TRS Yucatan for everything. I assure you with employees like these and service like this I WILL BE BACK SOON!!! I truly appreciate everyone KUDOS THANK YOU!!!!!