Gloria Palace San Agustín Thalasso &Hotel

We stayed recently over the May half term with an all inclusive package and had an amazing time - however somethings could be improved. Snack Bar - Most hostile environment at this hotel and yet the quietest. Hardly anyone was at the snack bar throughout the day and yet staff were screaming at one another across it and seemed stressed everytime we went, even when nobody was there.. which overall ruined the experience. Food - Breakfast was great! However, lunch and dinner had the same options everyday and would hardly switch up - I think for the 5 days we stayed, the restaurant changed their deserts once. Another note is the meat, flavourless and cold - even when taken from the main chefs Communication - One note that is personal to our experience was the lack of communication available to the hotel once your done with your stay. We accidentally left a valuable item in our room after check out and tried contacting the hotel via email and through their social media (as phone number won’t work in the UK) and have had 0 response from their email and been completely ignored on their social media (Facebook) - which isn’t brilliant. Obviously not their fault that our item was left behind, however some contact on how to retrieve it back would’ve been useful.. Other than the negatives, the location of the hotel was brilliant! 5 minute walk from the local mall and 10 mins away from a gorgeous beach. Their free bus service to maspalomas was great and their staff behind the bar throughout the daytime and evening were incredible - amazing drinks and massive shoutout to our amazing server Rueben who really made our experience at this hotel amazing.