Capella Sydney

Anette Jonassen

We had the most beautiful stay at Capella Sydney. From the moment we arrived, everything felt thoughtful and special. The attention to detail was incredible and made our trip truly memorable. Breakfast each morning was amazing – fresh, delicious, and such a lovely way to start the day. We also loved all the little surprises during our stay. We received chocolates for Lunar New Year, takeaway coffee cups for when we were heading out, and even a sweet card with a deck of cards for activities. It’s these small touches that really make this hotel stand out. We were travelling with a little girl, and she was over the moon to have her own play tent set up in the room. That extra effort meant so much to us and made her feel so special. Everything about our stay felt warm, welcoming, and luxurious without being over the top. We can’t wait to come back!

a month ago

Andrew K

Was thrilled to try Capella Sydney after a 5* star at Capella Hanoi last year. My expectations were not met ... by a wide margin. Booked through AMEX FHR for 3 nights -- let's start with the good: 5 stars for the room -- beautifully appointed, location good in CBD as well. The bad: I am a young 30s traveler and truly felt that the team at Capella treated me differently than the rest of the (skewing older than me) guests. Service at the living room (a unique Capella concept open daily that serves coffee/tea during the day and then cocktails and canapés at happy hour nightly for guests) was non-existent for me -- I went 2x and both times had to find my own seat and nearly beg to be helped. I stopped going at night after the first day as no one would help me with a drink. It was ... awkward as all other guests would be greeted and helped immediately while I was the only one without a drink or to be welcomed (the only thing I can think of Is I appeared quite younger than the rest of the guests? or because I was a solo traveler?) I experienced the same lack of service at breakfast daily -- quite literally no one checked on me or provided anything...? Had to ask for a table, a coffee, etc as other guests were helped immediately upon entering. Same experience on checkout. In all, a beautifully appointed hotel but I would not recommend for solo travelers or anyone in their 20s/30s/lower 40s. Stay at the Park Hyatt instead.

2 months ago

Menno Olsthoorn

Amazing; the staff is so good and welcoming. They do everything in their power to make your stay an unforgetable experience. They organise great tours like the history, architectural and farmers market. We did them all and they were all great. Also the building and hotel itself is very nicely designed with art, interiour design and a sense for making you feel at home. The level of detail is exceptional. For example if you come back to your room you will find a wipe for your glasses next to them. Or if you have no disturb on, a small card they want to restock and tidy your room later. Small details everywhere and they nail them all. We will not forget Capella and can highly recommend.

2 months ago