1 Hotel SouthBeach

The 1 Hotel South Beach is easily one of the top properties on Miami Beach, and overall we had a good stay. I did want to share a few notes that might help future guests and the hotel team as well. We booked three rooms for the week and spent roughly $20,000, so we came in expecting a strong level of concierge support and priority typically associated with that price point. Early on, we had difficulty getting reservations for some of the rooftop venues. When trying to book a table for six at the rooftop lounge, we were told we’d need to wait like everyone else. It wasn’t until we reached out to management that we were finally accommodated. One thing to note is that the hotel feels very open to the public—there are often large crowds in the lobby, long elevator lines, and limited availability at on-site restaurants and lounges. In my experience with other five-star properties, in-house guests are usually given a bit more priority or guidance with reservations, and that wasn’t always the case here. Because of that, the service felt closer to a four-star experience at times. That said, I want to give a big shoutout to Jesus and Steve at the pool. Their service and attitude were a highlight of the trip and truly elevated our stay. My suggestion to the hotel would be to continue improving guest prioritization and concierge communication, especially for in-house guests spending significant time and money on property. With a few adjustments, this hotel could easily match the five-star experience its setting and design promise.