Na NirandResort

This is a beautiful and thoughtfully run boutique hotel. Below are the pros and cons, as well as some suggestions for improvement. ✅Pros Good breakfast selection. The dining environment and service are excellent. It’s comfortable dining by the river, and all the food is covered with protective lids to keep insects away, which is very reassuring. The bed is very large, with just the right balance of firmness and softness， very comfortable to sleep on. The staff are constantly cleaning, and there is a small gift left for guests in the evening. Staff welcome you at the hotel entrance at all times, making you us truly at home. ❌Room for Improvement A full-length mirror is needed. We couldn’t find one in the wardrobe, bathroom, or near the entrance door. The soundproofing of the windows is very poor. The wooden windows cannot block out the loud music from nearby bars at night, nor the garbage trucks and birds in the morning. The hotel should consider installing soundproof glass or providing earplugs for guests. I usually go to bed around 10 p.m., but it was extremely noisy. The wooden windows open by sliding and rotating panels, but there are no mosquito screens. Even when closed, there are gaps, and mosquitoes are attracted to the light and come inside. It’s quite scary worrying about being bitten and disturbed by the buzzing sound. Fortunately, we managed to kill three of them 😅 If the minibar is not complimentary, it would be better to empty the fridge so guests can store their own drinks or fruit. I suggest just providing bottled water or, like another hotel we stayed at in Chiang Mai, simply offering a few complimentary sodas. Trust me, very few guests actually use the minibar. Housekeeping informed us that the room needed to be inspected before checkout. We agreed and left our luggage in the lobby while we went to breakfast. We briefly returned to use the bathroom before leaving again and did not use any amenities or disturb the room. However, we were told that because we re-entered, another inspection was required. This felt unnecessarily rigid and inconvenient, especially after we had fully cooperated. A quick bathroom visit should not require a second inspection. Unfortunately, this left us with an unpleasant final impression and overshadowed what had otherwise been a positive stay in Chiangmai.