Grand Hotel AdmiralPalace

This was hands down the worst restaurant experience we have ever had. We are hotel guests and stayed two days , and when we tried to have dinner at the hotel restaurant with our two children, we were REFUSED. The reason? "Appointment is required." Really? An appointment to eat at a hotel restaurant where we are paying guests? This is not a Michelin-starred establishment with a six-month waiting list. It's a hotel restaurant, and we were staying at the hotel. But here's the hypocrisy that exposes their true intentions: they gladly accept food orders for room service from the hotel. So their kitchen can prepare food for us to eat in our room, but we cannot sit in their restaurant? When we questioned this blatant contradiction, the reception staff rudely told us we "cannot order from the hotel." Contradicting themselves within the same conversation. After my wife confronted the receptionist and refused to accept this discriminatory treatment, they finally agreed to let us in. But did they welcome us? Absolutely not. They seated us at a separate, isolated table in the corner, claiming they had "no available space." THE RESTAURANT WAS HALF EMPTY. We could see rows of vacant tables while they shoved us into a corner like unwanted guests. The message was crystal clear: families with children are not welcome here, and if you insist on staying, we will make sure you feel unwelcome every second. This restaurant has no business being in the hospitality industry. The staff were cold, condescending, and openly discriminatory. We felt humiliated and disrespected throughout the entire evening. DO NOT bring your family here. DO NOT expect basic courtesy or respect. They will invent excuses to turn you away, and if you push back, they will punish you by treating you like second-class guests. Absolutely disgraceful. We will never return and will warn every traveler we know to stay far away from this place. ================================== The below is a response after reading your reply to my original review ==================================== Dear Management, I'm writing to respond to your comment because your response demonstrates a level of arrogance and a lack of respect that is truly staggering. Let me be direct: your reply is a masterclass in how NOT to handle customer feedback. Instead of reflecting on how your establishment failed a paying guest, you doubled down with defensiveness, condescension, and outright hostility. Calling a guest's honest review "ridiculous" and "offensive" reveals far more about your character than it does about mine. Let's address your excuses one by one: Reservations—Not once during check-in, not once during our two-night stay, and not through any visible signage were we informed that hotel guests needed reservations for the hotel's own restaurant. This is your failure in communication, not ours. Blaming the guest for your lack of basic hospitality protocols is unacceptable. The seating—You can justify table 40 however you like, but you cannot dictate how we felt. We felt unwelcome and treated as an inconvenience. Your dismissive attitude in this response only confirms that impression was accurate. Room service—Your patronizing "get informed before you pass judgment" remark is particularly rich coming from someone who has done nothing but pass judgment on a guest's legitimate concerns. I made an observation. Your hostility in response is completely disproportionate and unprofessional. Here's what's truly "offensive": a business that takes a customer's money, provides substandard service, and then attacks them publicly when they share their honest experience. Your response will remain online alongside my review, and future guests can judge for themselves what kind of establishment this is and how it treats people who dare to speak up. I trust this interaction will be educational—for anyone reading it.